Rental Policy

General

The property is privately owned. Tahoe Twin Pines is not responsible for any accidents, injuries or illnesses that occur while on premise. Tahoe Twin Pines is not responsible for the loss of personal belongings or valuables of guests. Keep the property and all furnishings in good order. Only use appliances for their intended uses.


Check-in / Check-out

Check-in time: 4:00 PM
Check-out time: 11:00 AM


Pets

Pets are NOT allowed.


Smoking

We are committed to a smoke-free environment and smoking is NOT allowed on property. A $200 cleaning fee will be applied to guests smoking on property.


Reservation

Reservations are based on availability. Payment in full is required to guarantee reservations.


Cancellation

Cancellations must be made 14 days prior to check-in date to receive a full refund. Cancellations made less than 14 days prior to check-in date are subject to the discretion of the owner and a $75 cancellation fee. Cleaning fees are always refunded if the guest did not check in.


Minimum Stay

All rentals require a minimum stay of two (2) nights. Longer minimum stays may be required during holidays. If a rental is taken for less than the minimum number of days, the guest will be charged the minimum nightly rate.


Maximum Occupancy

The maximum number of guests is limited to eight (8) persons.


Parking

Parking is limited to two (2) vehicles. Vehicles are to be parked in driveway. Parking on the street is not permitted. Any illegally parked cars are subject to towing. Applicable fines and/or towing fees are the sole responsibility of the vehicle owner.


Payment

We accept payment by credit card: Visa, MasterCard and Discover. Visa  MasterCard  Discover


Property Damage Protection

Property Damage Protection (PDP) is a service offered by VRBO and serviced by CSA. It provides our guests accidental damage coverage without requiring a security deposit, and therefore eliminates the hassle of collecting and refunding security deposits. PDP starts from $49 with a $1,500 coverage.


Security Deposit

A $500 refundable security deposit will be required for reservations (optional for VRBO if you choose to purchase PDP). Refund will be processed within 7-10 business days after check-out.


Rental Agreement

A rental agreement will be required for reservations via VRBO. Here is a sample of our Rental Agreement (PDF).


Weather

Roads may be closed due to snow and poor road conditions. We highly recommend four wheel drive and/or chains during the snow months. Refund will not be made due to road conditions or inclement weather. Snow removal will be provided at guest’s expenses.


Effective January 1, 2015